Can I use Freshservice as a CLI?

Yes. KosmoKrator exposes a Freshservice CLI through kosmo integrations:call and the provider shortcut command. Commands can return JSON for scripts, CI, and coding agents.

Can I expose Freshservice through MCP?

Yes. The KosmoKrator MCP gateway can expose selected Freshservice tools to clients such as Claude Code, Cursor, Codex, and other MCP-compatible tools.

Where are Freshservice credentials stored?

Freshservice credentials are configured in KosmoKrator's local integration settings and reused by CLI, Lua, and MCP gateway surfaces.

Can I deny write access for Freshservice MCP tools?

Yes. Start the gateway with --write=deny for read-only clients, or use ask/allow only for trusted workspaces.

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Freshservice MCP, CLI, and Lua Integration for AI Agents

Freshservice integration docs for AI agents: MCP gateway setup, Freshservice CLI commands, Lua API reference, credentials, and function schemas.

Freshservice for agents

Credentials can be configured manually in web or CLI hosts.

Use this integration from Lua code mode, the headless integrations CLI, or the KosmoKrator MCP gateway. The same package metadata powers all three surfaces.

Agent Surfaces

Freshservice CLIHeadless setup, JSON output, direct function calls. Freshservice MCPExpose selected tools to local MCP clients. Freshservice LuaAgent-facing namespace and Lua reference. FeedbackReport missing tools, auth issues, or bad metadata.

Machine-Readable Metadata

integration_slug: freshservice
route_slug: freshservice
package: freshservice
auth_strategy: api_key
cli_setup_supported: true
cli_runtime_supported: true
mcp_gateway_supported: true
lua_supported: true

Function Catalog

Function	Type	Parameters	Description
`freshservice.freshservice_list_tickets`	Read `read`	3	List support tickets from Freshservice. Supports pagination and predefined filters (e.g., new_and_my_open, watching, spam, deleted). Returns ticket summaries including subject, status, priority, and requester.
`freshservice.freshservice_get_ticket`	Read `read`	1	Get full details of a specific Freshservice ticket by its ID, including description, status, priority, requester, assigned agent, and custom fields.
`freshservice.freshservice_create_ticket`	Write `write`	4	Create a new support ticket in Freshservice. Requires a subject and description. Optionally specify the requester email and priority (1=Low, 2=Medium, 3=High, 4=Urgent).
`freshservice.freshservice_update_ticket`	Write `write`	7	Update an existing Freshservice ticket. You can change status, priority, assigned agent, add tags, or modify any writable field.
`freshservice.freshservice_delete_ticket`	Write `write`	1	Delete a support ticket from Freshservice. This action permanently removes the ticket and its conversations.
`freshservice.freshservice_list_agents`	Read `read`	1	List all agents (support staff) in the Freshservice account. Returns agent profiles including name, email, and availability.
`freshservice.freshservice_get_agent`	Read `read`	1	Get details of a specific Freshservice agent by their ID, including name, email, role, and availability status.
`freshservice.freshservice_list_assets`	Read `read`	1	List IT assets from Freshservice. Supports pagination. Returns asset summaries including name, asset type, and state.
`freshservice.freshservice_get_asset`	Read `read`	1	Get full details of a specific Freshservice asset by its display ID, including name, type, state, location, and custom fields.
`freshservice.freshservice_get_current_user`	Read `read`	0	Get the profile of the currently authenticated Freshservice agent. Useful for identifying which agent is performing actions.