Can I use Helpscout as a CLI?

Yes. KosmoKrator exposes a Helpscout CLI through kosmo integrations:call and the provider shortcut command. Commands can return JSON for scripts, CI, and coding agents.

Can I expose Helpscout through MCP?

Yes. The KosmoKrator MCP gateway can expose selected Helpscout tools to clients such as Claude Code, Cursor, Codex, and other MCP-compatible tools.

Where are Helpscout credentials stored?

Helpscout credentials are configured in KosmoKrator's local integration settings and reused by CLI, Lua, and MCP gateway surfaces.

Can I deny write access for Helpscout MCP tools?

Yes. Start the gateway with --write=deny for read-only clients, or use ask/allow only for trusted workspaces.

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Helpscout MCP, CLI, and Lua Integration for AI Agents

Helpscout integration docs for AI agents: MCP gateway setup, Helpscout CLI commands, Lua API reference, credentials, and function schemas.

Helpscout for agents

Credentials can be configured manually in web or CLI hosts.

Use this integration from Lua code mode, the headless integrations CLI, or the KosmoKrator MCP gateway. The same package metadata powers all three surfaces.

Agent Surfaces

Helpscout CLIHeadless setup, JSON output, direct function calls. Helpscout MCPExpose selected tools to local MCP clients. Helpscout LuaAgent-facing namespace and Lua reference. FeedbackReport missing tools, auth issues, or bad metadata.

Machine-Readable Metadata

integration_slug: helpscout
route_slug: helpscout
package: helpscout
auth_strategy: bearer_token
cli_setup_supported: true
cli_runtime_supported: true
mcp_gateway_supported: true
lua_supported: true

Function Catalog

Function	Type	Parameters	Description
`helpscout.helpscout_list_conversations`	Read `read`	10	List support conversations from HelpScout. Supports filtering by mailbox, status, assignee, customer, and more. Returns paginated results.
`helpscout.helpscout_get_conversation`	Read `read`	1	Get full details of a specific HelpScout conversation, including threads, customer info, and custom fields.
`helpscout.helpscout_create_conversation`	Write `write`	11	Create a new conversation in HelpScout. Requires a subject, customer, mailbox, and at least one thread (message or note).
`helpscout.helpscout_update_conversation`	Write `write`	6	Update an existing HelpScout conversation. Change status, assignee, tags, subject, or other fields.
`helpscout.helpscout_list_customers`	Read `read`	8	List or search customers in HelpScout. Supports filtering by name, email, and pagination.
`helpscout.helpscout_get_customer`	Read `read`	1	Get full details of a specific HelpScout customer, including contact info, social profiles, and custom fields.
`helpscout.helpscout_create_customer`	Write `write`	6	Create a new customer in HelpScout. Provide at least a name or email address.
`helpscout.helpscout_list_mailboxes`	Read `read`	2	List all mailboxes in HelpScout. Returns mailbox IDs, names, and email addresses. Use mailbox IDs when creating or filtering conversations.
`helpscout.helpscout_get_mailbox`	Read `read`	1	Get details of a specific HelpScout mailbox, including name, email, folders, and user assignments.
`helpscout.helpscout_get_current_user`	Read `read`	0	Get the profile of the currently authenticated HelpScout user. Useful for verifying API connectivity and identifying the active account.