Can I use ServiceNow as a CLI?

Yes. KosmoKrator exposes a ServiceNow CLI through kosmo integrations:call and the provider shortcut command. Commands can return JSON for scripts, CI, and coding agents.

Can I expose ServiceNow through MCP?

Yes. The KosmoKrator MCP gateway can expose selected ServiceNow tools to clients such as Claude Code, Cursor, Codex, and other MCP-compatible tools.

Where are ServiceNow credentials stored?

ServiceNow credentials are configured in KosmoKrator's local integration settings and reused by CLI, Lua, and MCP gateway surfaces.

Can I deny write access for ServiceNow MCP tools?

Yes. Start the gateway with --write=deny for read-only clients, or use ask/allow only for trusted workspaces.

productivity

ServiceNow CLI for AI Agents

Use the ServiceNow CLI from KosmoKrator to call ServiceNow tools headlessly, return JSON, inspect schemas, and automate workflows from coding agents, scripts, and CI.

ServiceNow CLI Setup

ServiceNow can be configured headlessly with `kosmokrator integrations:configure servicenow`.

Install, configure, and verify

# Install KosmoKrator first if it is not available on PATH.
curl -fsSL https://raw.githubusercontent.com/OpenCompanyApp/kosmokrator/main/install.sh | bash

# Configure and verify this integration.
kosmokrator integrations:configure servicenow --set username="$SERVICENOW_USERNAME" --set password="$SERVICENOW_PASSWORD" --set instance="$SERVICENOW_INSTANCE" --enable --read allow --write ask --json
kosmokrator integrations:doctor servicenow --json
kosmokrator integrations:status --json

Credentials

Authentication type: Username and password basic. Configure credentials once, then reuse the same stored profile from scripts, coding CLIs, Lua, and MCP.

Key	Env var	Type	Required	Label
`username`	`SERVICENOW_USERNAME`	Text `string`	yes	Username
`password`	`SERVICENOW_PASSWORD`	Secret `secret`	yes	Password
`instance`	`SERVICENOW_INSTANCE`	Text `string`	yes	Instance Name

Command Patterns

The generic command is stable across every integration. The provider shortcut is shorter for humans.

Generic CLI call

kosmo integrations:call servicenow.servicenow_list_incidents '{"query":"example_query","limit":1}' --json

Provider shortcut

kosmo integrations:servicenow servicenow_list_incidents '{"query":"example_query","limit":1}' --json

Discovery

These commands return structured output for coding agents that need to inspect capabilities before choosing a function.

Discovery commands

kosmo integrations:docs servicenow --json
kosmo integrations:docs servicenow.servicenow_list_incidents --json
kosmo integrations:schema servicenow.servicenow_list_incidents --json
kosmo integrations:search "ServiceNow" --json
kosmo integrations:list --json

Automation Contexts

The same configured command surface works in these environments. The command does not change unless the host wrapper, credentials, or permissions change.

CI Run integration calls from CI jobs with JSON output, explicit credentials, and predictable exit status. Cron Jobs Schedule repeatable integration workflows from cron while keeping credentials in KosmoKrator config. Shell Scripts Call integration functions from shell scripts with stable JSON input and output. Headless Automation Use KosmoKrator as a non-interactive integration runtime for local automations and wrappers. Coding Agents Let coding agents discover schemas and execute integration functions through CLI commands or MCP.

CLI Functions

Every function below can be called headlessly. Commands are highlighted, copyable, and scroll horizontally when payloads are long.

`servicenow.servicenow_list_incidents`

List incidents from the ServiceNow incident table. Supports filtering via an encoded query string (sysparm_query) and a configurable result limit.

Read read

Parameters: query, limit

Generic call

kosmo integrations:call servicenow.servicenow_list_incidents '{"query":"example_query","limit":1}' --json

Shortcut

kosmo integrations:servicenow servicenow_list_incidents '{"query":"example_query","limit":1}' --json

`servicenow.servicenow_get_incident`

Retrieve a single ServiceNow incident by its sys_id. Returns the full incident record.

Read read

Parameters: id

Generic call

kosmo integrations:call servicenow.servicenow_get_incident '{"id":"example_id"}' --json

Shortcut

kosmo integrations:servicenow servicenow_get_incident '{"id":"example_id"}' --json

`servicenow.servicenow_create_incident`

Create a new ServiceNow incident. Provide a short description, an optional full description, and a priority level.

Write write

Parameters: short_description, description, priority

Generic call

kosmo integrations:call servicenow.servicenow_create_incident '{"short_description":"example_short_description","description":"example_description","priority":"example_priority"}' --json

Shortcut

kosmo integrations:servicenow servicenow_create_incident '{"short_description":"example_short_description","description":"example_description","priority":"example_priority"}' --json

`servicenow.servicenow_update_incident`

Update an existing ServiceNow incident. Provide the incident sys_id and the fields to update.

Write write

Parameters: id, fields

Generic call

kosmo integrations:call servicenow.servicenow_update_incident '{"id":"example_id","fields":"example_fields"}' --json

Shortcut

kosmo integrations:servicenow servicenow_update_incident '{"id":"example_id","fields":"example_fields"}' --json

`servicenow.servicenow_list_tasks`

List tasks from the ServiceNow task table. Supports filtering via an encoded query string and a configurable result limit.

Read read

Parameters: query, limit

Generic call

kosmo integrations:call servicenow.servicenow_list_tasks '{"query":"example_query","limit":1}' --json

Shortcut

kosmo integrations:servicenow servicenow_list_tasks '{"query":"example_query","limit":1}' --json

`servicenow.servicenow_get_task`

Retrieve a single ServiceNow task by its sys_id. Returns the full task record.

Read read

Parameters: id

Generic call

kosmo integrations:call servicenow.servicenow_get_task '{"id":"example_id"}' --json

Shortcut

kosmo integrations:servicenow servicenow_get_task '{"id":"example_id"}' --json

`servicenow.servicenow_create_task`

Create a new ServiceNow task. Provide a short description and optional additional fields.

Write write

Parameters: short_description, description, assigned_to, priority

Generic call

kosmo integrations:call servicenow.servicenow_create_task '{"short_description":"example_short_description","description":"example_description","assigned_to":"example_assigned_to","priority":"example_priority"}' --json

Shortcut

kosmo integrations:servicenow servicenow_create_task '{"short_description":"example_short_description","description":"example_description","assigned_to":"example_assigned_to","priority":"example_priority"}' --json

`servicenow.servicenow_list_users`

List users from the ServiceNow sys_user table. Supports filtering via an encoded query string and a configurable result limit.

Read read

Parameters: query, limit

Generic call

kosmo integrations:call servicenow.servicenow_list_users '{"query":"example_query","limit":1}' --json

Shortcut

kosmo integrations:servicenow servicenow_list_users '{"query":"example_query","limit":1}' --json

`servicenow.servicenow_get_user`

Retrieve a single ServiceNow user by their sys_id. Returns the full user record.

Read read

Parameters: id

Generic call

kosmo integrations:call servicenow.servicenow_get_user '{"id":"example_id"}' --json

Shortcut

kosmo integrations:servicenow servicenow_get_user '{"id":"example_id"}' --json

`servicenow.servicenow_get_current_user`

Get the profile of the currently authenticated ServiceNow user. Useful for verifying credentials and retrieving the logged-in user's details.

Read read

Parameters: none

Generic call

kosmo integrations:call servicenow.servicenow_get_current_user '{}' --json

Shortcut

kosmo integrations:servicenow servicenow_get_current_user '{}' --json

Function Schemas

Use these parameter tables when building CLI payloads without calling integrations:schema first.

servicenow.servicenow_list_incidents 2 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_list_incidents --json

Parameter	Type	Required	Description
`query`	string	no	ServiceNow encoded query string to filter results (e.g. "priority=1^state=2"). See ServiceNow query operators for syntax.
`limit`	integer	no	Maximum number of incidents to return (default: 20).

servicenow.servicenow_get_incident 1 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_get_incident --json

Parameter	Type	Required	Description
`id`	string	yes	The sys_id of the incident to retrieve.

servicenow.servicenow_create_incident 3 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_create_incident --json

Parameter	Type	Required	Description
`short_description`	string	yes	A brief summary of the incident.
`description`	string	no	A detailed description of the incident.
`priority`	string	no	Priority level: "1" (critical), "2" (high), "3" (moderate), "4" (low), "5" (planning). Defaults to the system default if omitted.

servicenow.servicenow_update_incident 2 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_update_incident --json

Parameter	Type	Required	Description
`id`	string	yes	The sys_id of the incident to update.
`fields`	object	yes	An object of field names and their new values. Common fields: state, priority, short_description, description, work_notes, comments, assigned_to.

servicenow.servicenow_list_tasks 2 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_list_tasks --json

Parameter	Type	Required	Description
`query`	string	no	ServiceNow encoded query string to filter results (e.g. "active=true^assigned_to=javascript:gs.getUserID()").
`limit`	integer	no	Maximum number of tasks to return (default: 20).

servicenow.servicenow_get_task 1 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_get_task --json

Parameter	Type	Required	Description
`id`	string	yes	The sys_id of the task to retrieve.

servicenow.servicenow_create_task 4 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_create_task --json

Parameter	Type	Required	Description
`short_description`	string	yes	A brief summary of the task.
`description`	string	no	A detailed description of the task.
`assigned_to`	string	no	The sys_id of the user to assign the task to.
`priority`	string	no	Priority level: "1" (critical) through "5" (planning).

servicenow.servicenow_list_users 2 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_list_users --json

Parameter	Type	Required	Description
`query`	string	no	ServiceNow encoded query string to filter results (e.g. "active=true^department=IT").
`limit`	integer	no	Maximum number of users to return (default: 20).

servicenow.servicenow_get_user 1 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_get_user --json

Parameter	Type	Required	Description
`id`	string	yes	The sys_id of the user to retrieve.

servicenow.servicenow_get_current_user 0 parameters

Schema command

kosmo integrations:schema servicenow.servicenow_get_current_user --json

Parameter	Type	Required	Description
No parameters.

Permissions

Headless calls still follow the integration read/write permission policy. Configure read/write defaults with integrations:configure. Add --force only for trusted automation that should bypass that policy.